Shipping

We currently only ship within Belgium. Shipping is free for orders over €100.

  

Orders that do not reach the free shipping threshold will be subject to an additional cost of €7.

 

We will deliver your purchase within 3-5 working days after receiving your order confirmation.

 

Local Pickup

You can pick up your order in store within two (2) working days after you receive your order confirmation. We are open on Mondays to Saturdays from 10:30 to 18:00.

 

Return & Exchange Policy

If something isn’t quite right with your online order, you have 14 calendar days to return or exchange the item(s).  

 

Please send us an email at hi@thelmastore.be with the following information:


  • Order number
  • Information about the item(s) you wish to return or exchange

The package must be returned within 14 calendar days, either in store or via a courier service at your own cost. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. 

 

Once your return has been received and deemed suitable for resale, we will process a refund directly to your original mode of payment within 5-10 working days. Should you wish to exchange the item(s) for another product or size, please mention this in your mail.


Please note that made-to-order pieces are also not eligible for a return or exchange. Additionally, in-store purchases are not eligible for a refund and we will happily issue you a gift card valid for one (1) year.  

 

If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  All sales items are considered final and are not eligible for a return, refund or exchange.