These general terms and conditions apply to all orders and sales transactions on www.thelmastore.be. By placing an order on the website, you confirm that you agree and accept these terms and conditions fully and without reservation.
Pricing & Availability
21% VAT is included in all our prices. All prices and product information on our online store are subject to change and some garments are only available in store.
We work together with Bpost for the shipment and delivery of our goods. The prices on our website exclude delivery costs, unless otherwise stated.
Shipping is free for orders over €100. Orders that do not reach the free shipping threshold will be subject to an additional cost of €7. As a buyer, you are responsible for providing the correct delivery addresses. Failure to do so can lead to additional costs.
Delivery is estimated to take between 3 and 5 working days after receiving your order confirmation. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include your track and trace code from Bpost, so you can follow the status of your parcel anytime.
Once your package is in the hands of Bpost, we are not accountable for any delays from their side. If your package is lost or stolen we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.
Note that we have the right to make partial deliveries. If we are unable to deliver the products, we will refund the amount paid without any interest or compensation
If something isn’t quite right with your online order, you have 14 calendar days to return or exchange the item(s).
Please send us an email at email@example.com with the following information:
- Order number
- Information about the item(s) you wish to return or exchange
The package must be returned within 14 calendar days, either in store or via a courier service at your own cost. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging.
Once your return has been received and deemed suitable for resale, we will process a refund directly to your original mode of payment within 5-10 working days. Should you wish to exchange the item(s) for another product or size, please mention this in your mail.
Please note that made-to-order pieces are not eligible for a return or exchange. Additionally, in-store purchases are not eligible for a refund and we will happily issue you a gift card valid for one (1) year.
If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In case of any delay due to force majeure, we will deliver the order as soon as possible given the circumstances.
All agreements with THELMA are subject to the laws of Belgium. Any disputes that arise shall be dealt by the competent courts in Leuven.
We have the right to change the terms and conditions at any time. Any changes to the terms and conditions will only be applicable to orders placed on or after the date of change.
For more information about our general conditions, please contact us using the details provided below:
THELMA & CO BVBA
t: 0032 471 09 97 46